What Is Web Chat Process?

How do I prepare for a chat interview?

Hiring chat or email agents.

9 interview questions to askDo you like to write.

What are your writing strengths and weaknesses.

How much writing have you done in your previous jobs.

(Use a specific measure.) …

How do you measure the success of one of your writing projects.

Can you describe three different writing tasks you had on your previous job?More items…•.

How do you handle a chat process?

Here are five tips that will help your agents handle multiple chat requests without sacrificing quality.Communicate, communicate, communicate. Good communication is vital and customers hate waiting. … Keep things personal. … Understand your limits. … Set yourself up for success. … Know your priorities.

What are the types of chat?

There are three commonly used types of chat. They are Instant Messaging, ICQ, and IRC. Instant messaging (IM) is one of the most popular forms of chat. Most of the time, instant messaging (IM’ing) is just between two people, although most IM software can handle group chats (with 3 or more people.)

Is a web based instant messenger?

Web Messenger is the web-based version of the popular instant messaging client and protocol provided by Yahoo!. Yahoo! … services, such as Yahoo! Mail, where users can be automatically notified when they receive new email. Yahoo! Web Messenger also allows you to chat with friends on MSN.

What are examples of instant messaging?

Let us now get to learn about a few examples of instant messaging that are gaining more and more popularity each day.WhatsApp. WhatsApp is a well-known instant messaging app that many users use to chat with friends and colleagues. … Skype. … ezTalks. … Viber. … Meebo. … Kik. … WeChat. … Messenger.

How many types of instant messaging are there?

The four general types of instant messaging and chat programs are: Single-protocol and multi-protocol programs. Mobile clients. Enterprise Software.

What are the general rules and etiquette to be followed chatting?

Start with a short greeting:- When starting a conversation with someone over IM, you should always say “hi” or “hello” and then check to make sure it’s a good time for them to chat. Otherwise, you may be interrupting them.

What is a chat process?

Chat process is all about writing skills and to check ur capability of writing skills they take writing test which helps the HR who is hiring to know the depth of your writing capability.

What is an example of Web based chat service?

Today, there are three major chat clients—MSN/Windows Live Messenger, Yahoo! Messenger and Google Talk—and while Google Talk is small enough right now, it’s only a matter of time before it bloats into the 20mb package that the other two are almost competing to reach.

What are the two types of instant messaging software?

What are the Two Types of Instant Messaging?Social Media Messenger. The social media messenger app is the same as you can use your Fb messenger. … 2 Instant Video Messaging App.

What is a chat interview?

Chat interview scams involve getting job seekers to divulge personal information via chat under the guise of interviewing for a position with a company. … During the interview, the job seeker is asked to provide a credit card number, account PIN, social security number, or other sensitive information.

How do you chat with customers?

10 Writing Skills Agents Need to Chat with CustomersMix templates and free text. … Read critically. … Use the brand voice. … Signal to the customer when he needs to wait or when you’ll wait. … Ask probing questions. … Empathize. … Close with something genuine and specific. … Admit when you don’t know something.More items…•

What is the salary of TCS bps?

₹24.0lakhsEmployees at TCS BPS earn an average of ₹24.0lakhs, mostly ranging from ₹10.4lakhs per year to ₹48.9lakhs per year based on 7 profiles. The top 10% of employees earn more than ₹38.1lakhs per year.

What is the purpose of instant messaging?

In its simplest form, instant messaging (IM) seeks to accomplish two goals: monitoring presence for the purpose of sending presence-based alerts to users in the chatroom and messaging. The software relies on a central server or servers to monitor presence.

What is web chat process in TCS?

Job Role : Web Chat Process / Non-voice Process. To assist customers with their queries related to their energy consumption, tariffs subscribed to, billing information and Self Service via Web Chat and Emails and deal with multiple customers at the same time.

What is Web based instant messaging?

Instant messaging (IM) is an online real-time communication between two or more people based on typed text, voice or video chat over the internet or Local Area Network (LAN) [1]. Web-based Instant Messaging is an IM that is integrated or embedded in a web browser.

What is non voice chat process?

Voice based BPOs: Voice process job involes phone calling with customers either inbound telemarketing or outbound telemarketing. Non Voice BPOs : Non-voice process job involves work in computer & internet like email handling, chat support, messages etc.

What is dual chat?

Dual Messenger capability lets you use two different accounts with one chatting app. That means you can keep your accounts for work and home separate, but on the same phone. … Tap “Install second app” from the menu to install the same app again.

What is the role of chat process?

Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers.

Is live chat a real person?

Answering your second question – yes, live chat is a real person, that’s the whole idea of this solution 🙂 Unlike chatbots, live chats are managed by service agents working for a company that uses this software. Some businesses decide to outsource live chat services to third-party companies.

How do you chat properly?

How to make your chat interesting:Beginners’ Stuff. If you’re just starting or don’t know the other person, let’s suppose to just begin with a formal “Hi”. … Avoid Chat Enders. … Questions Engage by 62% … Get Some Humor. … Take Short Breaks. … Get out of the Text World.

How do you answer why should we hire you?

Make his job easier by convincing him that:You can do the work and deliver exceptional results.You will fit in beautifully and be a great addition to the team.You possess a combination of skills and experience that make you stand out from the crowd.Hiring you will make him look smart and make his life easier.

What is a chat operator?

A live chat operator is an important cog in your organization. He often serves as the first point of contact for multiple existing and potential clients. … As a business owner, you may be looking to add chat operators to your team to provide customer support or manage your growing online community.

Is WhatsApp instant messaging?

WhatsApp: What parents need to know about the instant messaging app. … With more than one billion users, WhatsApp Messenger is the most popular messaging application in the world. At some point your child may join the one-sixth of the world’s population who already use it to chat to friends and family.